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Whether it's about sizing, leather care, or which bag your sister would love — we're here. We reply within 24 hours, usually faster.
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Once your order ships, you'll receive an email with a tracking link. You can also log into your account to check order status anytime.
We offer 30-day no-questions returns on all items. Simply reach out to us and we'll send you a prepaid return label. Full refund once we receive the item back.
Currently we ship within the United States. International shipping is coming soon — join our email list to be the first to know.
Wipe with a soft cloth after use. Apply leather conditioner every 3-6 months. Avoid prolonged water exposure. The patina that develops over time is what makes your piece uniquely yours.
Email: hello@byjaney.com
Instagram: @byjaney
Hours: Mon–Fri, 9am–5pm EST